Service & Support

Delivering best-in-class diagnostic imaging and partnering with institutions to advance patient care with the largest integrated portfolio of contrast, injectors, and informatics solutions that span the diagnostic continuum.

Service and Support Request Form

Complete and submit the form below to contact customer service or request information.
Fields marked with an * are required.

Please note that our customer-support email monitoring is limited to regular business hours (Monday through Friday from 8am to 5pm, Central Time), excluding holidays. If you have an emergency injector-service request outside of these hours, please call 1-888-670-7701.

Service & Support

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Service

Professional, knowledgeable, and dependable service teams that focus on resolutions at the first point of contact, including:

 

  • Clinical application teams
  • Educational programs
  • IT technical assistance
  • Software assistance
  • Dedicated account managers

Bracco Technical Support

Provides you with peace of mind so you can focus on patient care. Multiple service agreement tiers for.

On-site services

  • ACIST-certified in-house training
  • Biomed in-house support

On-demand support

  • Full warranty service
  • Preventative maintenance

 

Download the Bracco Technical Support brochure for more information

Bracco Service Agreement Plans

The EmpowerCTA®+ and EmpowerMR® Service Agreements are the best option for institutions and practices. The tiered offerings provide a customizable solution to match your unique needs.

*Platinum Service exclusive to New York/Metro area.
Priority next business day delivery.
Next business day delivery if call-in is received by 3pm Central Time.
§Includes Acts of God.